Oahu Country Club

(808) 595-6331

Customer Support

Return & Refund Policy

Because all of our products are made to order, we generally do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

Each item is custom printed specifically for your order once it is placed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

When contacting us, please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

Once verified, we will gladly send a replacement or issue a refund at no additional cost.

Returns for Buyer’s Remorse

Because items are custom printed on demand, we cannot accept returns or exchanges for:

  • Ordering the wrong size
  • Change of mind
  • Incorrect shipping address provided by the customer

Please double-check sizing charts and order details before completing your purchase.

Lost Packages

If your package appears to be lost in transit:

  1. Please contact us within 30 days of the estimated delivery date
  2. We will work with the shipping carrier to locate your order
  3. If the package cannot be located, we will arrange a replacement order

Exchanges

At this time we do not offer direct exchanges.

If an item arrives damaged or incorrect, we will replace it with the correct item.

Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method
  • Processing time may take 5–10 business days depending on your payment provider

Support Request Form


Shipping Policy

Order Processing

All of our products are made to order. Once you place an order, it goes into production before it is shipped.

Production Time:

  • Orders typically take 2–7 business days to be produced before shipping.
  • During busy seasons or holidays, production may take slightly longer.

 

Shipping Time

After production is completed, your order will be shipped. Estimated shipping times are:

  • United States: 4–10 business days
  • Canada: 6–10 business days
  • International: 10–20 business days

Shipping times are estimates and may vary depending on the destination and shipping carrier.

 

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Product type
  • Quantity ordered

Occasionally we may offer free shipping promotions on select items or orders.

Tracking Information

Once your order has shipped, you will receive an email with tracking information.

Tracking numbers may take 24–48 hours to update after the shipment leaves the production facility.

Multiple Packages

If your order includes multiple products, they may be shipped separately from different production facilities. This means you may receive your items in multiple packages at different times.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided and the order has already been shipped, we unfortunately cannot guarantee replacement or refund.

If the package is returned to the sender, we may be able to reship the order, but additional shipping fees may apply.

Lost or Delayed Packages

If your order appears lost in transit:

  • Please allow the full estimated shipping time to pass.
  • Contact us if your package has not arrived within 30 days of shipment.

We will work with the shipping carrier to locate your order and provide assistance.

International Orders

International orders may be subject to:

  • Import taxes
  • Customs duties
  • Local handling fees

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

FAQ

How do I place an order?

Simply browse our store, choose the product you like, select the size or options if applicable, and add it to your cart. Once you’re ready, proceed to checkout and complete your purchase.

Because our products are made to order, we can only make changes or cancel orders within a short time after the order is placed.

If you need to make a change, please contact us as soon as possible. Once production has started, we may not be able to modify or cancel the order.

Please contact us immediately if you entered the wrong address. If the order has not yet been shipped, we may be able to update the address.

Once the order has been shipped, we may not be able to change the delivery address.

Orders typically take 3–7 business days for production, followed by shipping time.

Estimated shipping times:

  • United States: 4–10 business days

  • Canada: 6–10 business days

  • International: 10–20 business days

Shipping times may vary depending on your location and the shipping carrier.

Once your order ships, you will receive an email with tracking information. Tracking updates may take 24–48 hours to appear.

Some items may be produced and shipped from different fulfillment centers, so your order may arrive in separate packages.

Since our products are custom printed for each order, we generally do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

Please contact us within 30 days of receiving your order and include:

  • Your order number

  • Photos of the item

  • A brief description of the issue

We will arrange a replacement or refund if the issue is confirmed.

We recommend checking the size chart carefully before placing your order. Because items are made to order, we typically cannot offer size exchanges unless the product is defective.

All items are printed on demand, meaning they are produced specifically after you place your order. This helps reduce waste and allows us to offer unique designs.

Colors may appear slightly different depending on your monitor settings and lighting conditions. We do our best to ensure product images accurately represent the final product.